Return & Refund Policy

At Jawarah Alnuzha, your satisfaction is very important to us. If something isn’t right with your order, we’re here to fix it quickly and fairly.

What Can Be Returned

We accept returns or issue refunds for:

• Wrong items delivered
• Expired or damaged products
• Missing items from your order

To be eligible for return or refund:

• You must contact us within 3 days of receiving your order
• Items must be unopened and in their original condition (except for damaged items)

Items Not Eligible for Return

Some items cannot be returned for hygiene and safety reasons, including:

• Fresh fruits and vegetables (after 24 hours)
• Opened food packages
• Frozen or chilled items (unless delivered damaged)
• Items without a receipt or proof of purchase

How to Raise an Issue

If you experience a problem with your order, please contact us right away. We will respond promptly and resolve the issue.

You can reach us through:

📞 Phone:  0551205311
📱 WhatsApp: wa.me/966576536308
📧 Email: support@jawarahalnuzha.com