Frequently Asked Questions (FAQs)
What payment methods do you accept?
We accept Cash on Delivery (COD), credit/debit cards (Visa, MasterCard, Mada), Apple Pay, and online bank transfers.
Is Cash on Delivery available for all orders?
Yes, you can choose Cash on Delivery at checkout. Some promotions may be limited to prepaid orders.
What are your delivery hours?
We deliver daily from 9:00 AM to 10:00 PM, including weekends.
Do you offer same-day delivery?
Yes! Orders placed before 6:00 PM in eligible areas can be delivered the same day.
Which areas do you deliver to?
We currently deliver to [insert your city name and nearby areas]. You can check availability at checkout.
Can I pick up my order from the store?
Absolutely! Select “Pick Up” at checkout and collect your order from our store during business hours.
Can I edit or cancel my order after placing it?
Yes — you can contact us within 1 hour of placing your order to request changes or cancellations.
What if an item I ordered is out of stock?
We’ll contact you to offer a replacement, refund, or store credit. You choose what works best.
Do you offer a loyalty or membership program?
Yes! Sign up for free and start earning points with every purchase — online or in-store. JOIN NOW
Can I return an item I bought?
Yes. You can return unopened and eligible items within 2 days of delivery or pickup.
How do I raise a return or refund request?
Contact us via WhatsApp, call, or email with your order number and the issue. We’ll guide you through the process.